Student Success
Our Student Success team is here to make sure that you receive quality academic advising, utilize helpful academic resources, and stay on track to complete your degree.

Onboarding and Orientation
It's our priority for you to have a successful start to your 91´«Ã½³§ Online experience.
Before you begin your classes, we will give you access to our self-paced, non-graded 91´«Ã½³§ Online New Student Success onboarding course to help you learn how to navigate the virtual classroom and use the Canvas platform.
Additionally, we will invite you to attend a live, online orientation so you can chat with 91´«Ã½³§ Online Academic Advisors, utilize helpful campus resources, and learn about the ways to engage in campus life.
Schedule an Academic Advising Appointment
Stay on track to complete your degree by regularly meeting with your Student Success Academic Advisor to discuss your academic goals and create a personalized success plan. Select your program below to learn more about them and schedule an appointment.

Jake Lorchueya
Jake has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Last Names A-L: Sarah Sholl
Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.
For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school.

Last Names M-Z: Nasiha Alicic
Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.
Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.

Whitney Hadiwono Ibarra
Whitney has over seven years of experience in higher education. Her professional experiences centered on student advising, student retention, career services, and program development. She believes in being not only an advisor, but a mentor and advocate for her students and their needs.
Her previous roles include Student Services Advisor at USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences, AAPI Data Programs and Special Initiatives Coordinator at UCR School of Public Policy, and Student Support Specialist III at Calbright College. Whitney earned her Master’s in Postsecondary Administration and Student Affairs at the University of Southern California and her Bachelor’s in Business Administration with dual emphasis in Marketing and General Management at California State University, Fullerton.

Sarah Sholl
Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.
For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school.

Jamie Carranza
Jamie has over six years of experience working in higher education. Her professional experiences have centered on student retention and success along with outreach and recruitment.
Her previous roles include Student Success Coach with the University of California, San Diego, Student Services Program Specialist at Mt. San Antonio College, and most recently Outreach and Recruitment Specialist for the BSISDA program at San José State University. Jamie earned her Master's in Postsecondary Educational Leadership from San Diego State University and has a Bachelor's in Human Development from the University of California San Diego.

Jamie Carranza
Jamie has over six years of experience working in higher education. Her professional experiences have centered on student retention and success along with outreach and recruitment.
Her previous roles include Student Success Coach with the University of California, San Diego, Student Services Program Specialist at Mt. San Antonio College, and most recently Outreach and Recruitment Specialist for the BSISDA program at San José State University. Jamie earned her Master's in Postsecondary Educational Leadership from San Diego State University and has a Bachelor's in Human Development from the University of California San Diego.

Last Names A-K: Nasiha Alicic
Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.
Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.

Last Names L-P: Christina Weinert
Christina has over 10 years of experience supporting individuals and students in social services, military, and higher education environments. Her professional background includes roles as a First-Year Seminar Instructor, Program Social Worker, Admissions Counselor, and Academic Advisor. She earned her B.A. in Psychology from Chapman University and her M.A. in Counseling from the University of San Diego. Passionate about student success, Christina strives to create an inclusive and welcoming community where every student feels respected, supported, and encouraged to achieve their goals. She fosters an inclusive, diverse, and welcoming environment for all students.

Last Names Q-Z: Whitney Hadiwono Ibarra
Whitney has over seven years of experience in higher education. Her professional experiences centered on student advising, student retention, career services, and program development. She believes in being not only an advisor, but a mentor and advocate for her students and their needs.
Her previous roles include Student Services Advisor at USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences, AAPI Data Programs and Special Initiatives Coordinator at UCR School of Public Policy, and Student Support Specialist III at Calbright College. Whitney earned her Master’s in Postsecondary Administration and Student Affairs at the University of Southern California and her Bachelor’s in Business Administration with dual emphasis in Marketing and General Management at California State University, Fullerton.

Christina Weinert
Christina has over 10 years of experience supporting individuals and students in social services, military, and higher education environments. Her professional background includes roles as a First-Year Seminar Instructor, Program Social Worker, Admissions Counselor, and Academic Advisor. She earned her B.A. in Psychology from Chapman University and her M.A. in Counseling from the University of San Diego. Passionate about student success, Christina strives to create an inclusive and welcoming community where every student feels respected, supported, and encouraged to achieve their goals. She fosters an inclusive, diverse, and welcoming environment for all students.

Jake Lorchueya
Jake has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Jake Lorchueya
Jake has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Nasiha Alicic
Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.
Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.

Sammy the SMS Chatbot
Communicate with our SMS chatbot, Sammy the Spartan, at your convenience to get answers to quick questions, learn about important updates, or access helpful resources for 91´«Ã½³§ Online students. To chat with Sammy, send a text message to (877) 526-1673.
Important Dates and Deadlines
Fall A Term 2026
Fall B Term 2026
Spring A Term 2027
Spring B Term 2027
View Future Dates and Deadlines
Our 91´«Ã½³§ Online Academic Calendar highlights all of the important dates and deadlines for new and continuing students. Add the calendar to your Google calendars or download a PDF version.
Paying Your Fees
- Payment due date: Use this guide from the 91´«Ã½³§ Bursar’s Office for help with finding your payment due date in your My91´«Ã½³§ account.
- Accepted methods of payment: The 91´«Ã½³§ Bursar’s Office accepts several forms of online and in-person payment methods.
- How to pay online: Use this guide from the 91´«Ã½³§ Bursar’s Office for help with making an online payment.
- Electronic refunds and direct deposit: Register for direct deposit so that you can receive any refunds up to 7 days faster than a paper check.
-
: Complete this form between April 28 and August 23 to request to enroll in a payment plan to pay your fees for the term.
- : Complete this form between September 14 and October 20 to request to enroll in a payment plan to pay your fees for the term.
If you have questions related to financial aid, please email sjsuonlinefinaid@
Refund Policy
If you withdraw from one or more courses after the deadline to add or drop courses, you will be refunded a pro-rated amount based on the day that you drop.
- 1 day after the deadline: 75% of fees will be refunded.
- 2 days after deadline: 50% of fees will be refunded.
- 3 days after deadline: 25% of fees will be refunded.
- 4 or more days after deadline: 0% of fees will be refunded.
If you have questions related to payments and refunds, please email online-student-financials@sjsu.edu.
Helpful Forms
- You must clear all registration holds from your student center before submitting this DocuSign form.
- Late and retroactive withdrawal requests can be submitted due to serious and compelling extenuating circumstances. Read our before submitting a request.
- Financial Petition Form: If you dropped classes past the refund deadline and have extenuating circumstances to apply for refund, complete this form and email it to pacefinancialpetition@sjsu.edu.
- Graduation Application: You must apply to graduate about one year ahead of time.
Student Success Workshops
Enhance your skillset by participating in a wide range of workshops with the 91´«Ã½³§ Online Student Success Advising team, 91´«Ã½³§ Career Center, 91´«Ã½³§ Writing Center, 91´«Ã½³§ MLK Jr. Library, and more.
Loading video content...
Featured Campus Resources
Utilize a wide range of 91´«Ã½³§ resources and services to enhance your online experience and help you achieve academic success.
91´«Ã½³§ MLK Jr. Library
Access relevant resources and subject librarians for 91´«Ã½³§ Online students.
91´«Ã½³§ Writing Center
Enhance your writing skills so you can communicate clearly in numerous settings.
91´«Ã½³§ Career Center
Prepare for your career advancement and the path to lifelong career success.

91´«Ã½³§ Resources for 91´«Ã½³§ Online Students
- Accessible Education Center (AEC): Utilize comprehensive services that support the educational development and success of students with disabilities.
- Adobe Creative Campus: Access Adobe Creative cloud applications like Photoshop, Lightroom, Premiere Pro, and Express.
- : Schedule online career coaching appointments, participate in virtual workshops, and attend virtual employer events.
- Counseling and Psychological Services (CAPS): Get professional support to manage stress, anxiety, and relationship challenges.
- Financial Aid and Scholarship Office (FASO): Access information about grants, loans, scholarships, and work-study programs.
- Information Technology: Get IT support, Google Suite and My91´«Ã½³§ training, access LinkedIn Learning, and more.
- : Get secure, online access and support to various 91´«Ã½³§ applications and services.
- : Access relevant resources and subject librarians for 91´«Ã½³§ Online students.
- Peer Connections: Access peer mentorship, virtual workshops, and more.
- 91´«Ã½³§ Cares: Request housing assistance, food assistance, or emergency financial assistance.
- Writing Center: Attend virtual writing workshops, schedule online tutoring appointments, and access on-demand resources.
Student Life Opportunities
Get more involved in the 91´«Ã½³§ Online community through our Discord server, YouTube channel, or Student Ambassador leadership positions.
Discord Server
Chat, share opportunities, and collaborate with 91´«Ã½³§ Online students or @sjsuonline via the Discord mobile app or on your web browser.
YouTube Channel
Subscribe to watch videos featuring our 91´«Ã½³§ Online faculty, students, and staff, as well as a playlist of Student Ambassador tips.
Student Ambassadors
Get paid to provide valuable insights, resources, and experiences to current and potential students through various initiatives.
